Our target
We aim for the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. The campaign system uses semantic headings, keyboard-operable controls, visible focus states, responsive layouts, high-contrast themes, large touch targets, clear error messages and reduced-motion support.
Using the forms
Every question has a text label and can be completed with a keyboard. Progress is announced to assistive technology. The form avoids time limits. If the security check or any other part is difficult to use, call0333 888 0238 and ask for the same service by phone.
Alternative formats
Contact Finance Magic if you need information in a different format or need help understanding a product disclosure. Where provider documents are available in Braille, large print or audio, an adviser can explain how to request them.
Tell us about a problem
Email [email protected] or call0333 888 0238. Please include the page, what you were trying to do, and the browser or assistive technology you used. We will log, prioritise and respond to the issue.
Known limitations
Third-party content such as provider PDFs, the Cloudflare Turnstile widget and external regulatory websites is not fully controlled by Finance Magic. We still choose accessible integrations where possible and provide a phone route when an external component creates a barrier.